terms and conditions

Effective Date: May 25, 2025

Welcome to Heavy on the Heart. These Terms and Conditions (“Terms”) govern your access to and use of our website, services, and products provided at https://heavyontheheart.com (“Site”). By using our Site, you agree to these Terms. If you do not agree, please do not use our Site.

1. Use of the Site

By accessing or using the Site, you agree to:

  • Be at least 18 years of age or have permission from a parent/guardian.

  • Provide accurate and complete information when purchasing or registering.

  • Use the Site for lawful purposes only.

  • Not engage in any activity that could harm or interfere with the functioning of the Site.

2. Products and Orders

We offer merchandise, digital downloads, tickets, and limited edition items. All product descriptions and prices are subject to change without notice. We reserve the right to:

  • Limit the sales of products to any person, geographic region, or jurisdiction.

  • Refuse or cancel any order, including due to suspected fraud or unauthorized activity.

3. Payment

All payments must be made at the time of purchase. We accept major credit/debit cards and other secure payment options provided at checkout. You agree to provide valid payment information and authorize us to charge the total amount to your selected payment method.

4. Shipping & Delivery

Shipping times may vary based on your location and product availability. We are not responsible for delays caused by shipping carriers, customs, or other factors outside our control.

5. Returns & Refunds

Please review our Returns & Refunds Policy for details.

Note: Tickets, digital downloads, and limited edition items are non-refundable. All other eligible products can be returned within 30 days of delivery.

6. Intellectual Property

All content on the Site—including text, graphics, logos, images, music, video, and software—is the property of Heavy on the Heart or its licensors and is protected by copyright and trademark laws. You may not use, reproduce, or distribute any content without our express written permission.

7. User Content

If you post, upload, or submit content (e.g., reviews, comments, or social media tags), you grant us a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, and display that content in connection with our business.

8. Limitation of Liability

To the fullest extent permitted by law, Heavy on the Heart shall not be liable for any damages arising from your use of the Site or from any products purchased through the Site, including but not limited to indirect, incidental, or consequential damages.

9. Indemnification

You agree to indemnify and hold harmless Heavy on the Heart and its affiliates, partners, and employees from any claim or demand made by any third party due to your breach of these Terms or your violation of any law or the rights of a third party.

10. Privacy

Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the state of [Insert State], without regard to its conflict of law principles.

12. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon posting to the Site. Your continued use of the Site after changes are posted constitutes your acceptance of the new Terms.

13. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

Heavy on the Heart
Email: heavyontheheartmusic@gmail.com
Website: https://heavyontheheart.com